Good Services: How to Design Services That Work

Author: Louise Downe



Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a “good” service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a “good” and “bad” service and describing the common elements within all services that mean they either work for users or don’t.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

ISBN: 9789063695439
Publisher: Bis Publishers
Pub Date: 03/2020
Format: Paperback
Weight: 0.75lbs
Size: 7.60h x 5.10w x 0.70d

Additional information

Weight 0.75 lbs
Dimensions 7.60 × 5.10 × 0.70 in